FAQ Frequently Asked Questions

GENERAL

Why are the dates different than previous years?

The 2012 camp check-in is 1-3 PM on Saturday 6/30 with checkout 10-11 AM on Thursday 7/5. These dates were selected to accommodate families who are traveling to the San Antonio conference. You may make arrangements for campers to check out Wednesday evening, if needed.

What is your cancellation policy?

If you wish to cancel any campers registration, you may do so by contacting us via phone, fax, mail, or email. All cancellations received by June 15th will get a refund minus a $50 processing fee. There will be NO REFUNDS for any cancellations received AFTER June 15th.

Can my camper request the same cabin as their friend?

Unfortunately, with the logistical challenges that this presents, we cannot accomodate cabin assignment requests. Camp will be a great time to meet new people and make new friends!

REGISTRATION

Are there any forms required?

YES! Complete online steps 1-3 under Registration & Forms.
Or, mail-in the Paper Register/Waiver Form for an extra $5 processing fee.

Why are you emphasizing online registration rather than mail-in?

Online registration saves volunteer hours, reduces errors, and provides a clear "audit trail" for tracking data and financial transactions. We also hope to receive payments and forms in advance so that Check-In day does not place unnecessary strain on incoming campers.

Do you offer need-based discounts?

We hold to the same fee schedule for everyone in fairness to many with diverse needs. Instead of need-based discounts, we do our best to keep a tight budget and rely on many volunteers to make the camp as affordable as we can. We also open registration well in advance to give youth time to fund-raise. Please try to take advantage of our Early Bird discounts offered each year which provide funding for us to pay deposits and get supplies early and at lower cost.

Subsidized assistance is sometimes possible through the generosity of members within your local church. Please make your needs known locally so that each of our churches can help bring as many youth as possible to camp.

Are the registration deadlines flexible?

We must receive the full payment by the stated deadline to qualify for schedule discounts.  Neither a partial payment nor a message that payment is on the way is adequate to qualify for a missed deadline. Since we post our fee schedule many months in advance, we ask for your cooperation and understanding. However, if we make a mistake that delays your payment, please contact us.

Ticket caps on the number of available tickets, if specified on the Registration page, mean that the discounted period could end earlier than the stated deadline. If a cap is reached, we will note the revised discount end date on the registration web page. If any mail-in payment is postmarked later than that date, the discount will not apply.

After June 15th, registration is closed. Please do not mail anything after that date. Instead, bring paperwork to Camp Check-In for on-site registration. Online Payments will be reactivated the day before camp starts so that you can pay the onsite registration fee by credit card, or have the camper bring a money order.

How do I get help with registration problems or changes?

Email the Registration Team with your issue and we will contact you directly to resolve it quickly and professionally. We can edit data submitted in Step 1 registration; please email us rather than resubmitting a duplicate record. We also recommend that you submit waivers immediately, and just email us if any medical information changes.

Can I mail my registration in?

Yes, our volunteer registration team is accepting mail-in forms for anyone who has difficulty using the online registration and waivers. Just go to the Registration & Forms page, and send the Paper Registration/Waivers form and payment to our mailing address. Please include a $5 processing fee for each camper in addition to the registration cost.

Why can't I register multiple campers in a single transaction?

Payments can be made in a single transaction; please email the registration team if you cannot enter all names into the PayPal "camper names" box. However, the data-entry and electronic signature portions of our registration process do have to be performed for each individual. We've adopted this process in order to reduce costs and avoid mail-in forms. We understand that this results in repetitive data-entry especially where several youth are being registered, but we ask you to bear with us and type carefully.

Cannot sign waivers, because the 'Request Document' button does not work on the RightSignature page.

Check if you entered a valid email address in the second box. If ones of the input boxes has a red outline, hover your mouse over it to see a message.

My waiver request for an online signature form has expired

If the two day expiration lapses before you signed and submitted, please request a new document.

ARRIVAL/TRANSPORT

If my camper misses days, is there a discount?

No. The registation fee is the same no matter how many (or few) days a camper attends camp. We have to uphold this because we have to pay up front, nonrefundable costs based on how many campers we'll have at the camp, and all expenses assume everyone will be there the whole week. The registration fee is based strictly on when you register. For more information, see the question, "Do you offer need-based discounts?".

This policy includes if a camper is sent home for disciplinary reasons, medical reasons, or really any reason whatsoever. No refund whatsoever will be given after June 15th.

Can my camper arrive after registration closes?

In general, all campers must be checked in within the hour that registration opens to meet with counselors for orientation and dinner. However, the camp directors may make exceptions at their discretion on a case-by-case basis. Any such request must be worked out with them at least four days prior to camp. To make such a request, you may contact them by sending an email to General Information.

How can I resolve transportation difficulties?

The Spokane church would be delighted to house your kids prior to camp and handle local transportation if you are unavailable on the day registration opens.

Campers could ride with other families driving in from your local church. Also, try asking your minister if your church plans to rent a van.

COUNSELORS

How can I become a counselor?

You can go to the Counselors page for instructions on how to apply. Please email or mail an essay about why you want to serve at this camp.

Why do counselors and camp staff have to pay $30?

Our goal is to keep the camp as affordable as possible for the campers so that as few as possible miss out for financial reasons. One of the ways we hope to do that is by asking all those who serve as counselors and staff at the camp add to their treasures in heaven by contributing a small amount to help offset the cost of their meals. We really hope that those wish to serve at the camp will have the same goals (to reach as many as possible for Christ) and will feel great about helping the campers in this way. We really appreciate the sacrifices anyone who serves as a counselor or staff at the camp makes for these kids, and we know that God does too. Thank you so much for wanting to serve!